As a small business, your satisfaction is our top priority. Should any issues occur, we make it easy to have adjustments made to perfect your fit.
Minor adjustments? You're covered. Take the garments to any local tailor to have adjustments made and we'll reimburse you for the cost.
Significant issues that can't be adjusted? We'll remake the garment, free of charge. Learn more about our simple remake process below.
Need to have the pants shortened or the jacket let out a bit? We make it fast and easy. No need to send the garments back or go to a Sartoro approved tailor - just follow these simple steps:
Take the garments to your dry cleaner or alterations shop.
Have the adjustments made. Collect an itemized receipt.
Submit the form online and choose cash
back or double the amount as store credit.
Submit the form online and choose cash back or double
the amount as store credit.
Reimbursement requests must be submitted with an itemized receipt and within 30 days of receipt of your order. Submissions without an itemized receipt are only eligible for store credit. Contact us if you are quoted significantly more than the covered limits before proceeding.
*Pro Tip -- we recommend using your local dry cleaner. Most offer alteration services for 2-3x less than a dedicated tailor for identical work - helping to keep you within the covered limits.
Need to have the pants shortened or the jacket let out a bit? We make it fast and easy. No need to send the garments back or go to a Sartoro approved tailor - just follow these simple steps:
Take the garments to your dry cleaner or alterations shop.
Have the adjustments made. Collect an itemized receipt.
Submit the form online and your reimbursement option.
Submit the form online and choose cash back or double the amount as store credit.
Reimbursement requests must be submitted with an itemized receipt and within 30 days of receipt of your order. Submissions without an itemized receipt are only eligible for store credit. Contact us if you are quoted significantly more than the covered limits before proceeding.
*Pro Tip -- we recommend using your local dry cleaner. Most offer alteration services for 2-3x less than a dedicated tailor for identical work - helping to keep you within the covered limits.
Issues not resolvable by local alterations? We'll remake it free (and fast). We store finished garment measurements for every order, so make a remake with the necessary adjustments is a highly accurate process.
Send Us Photos In The Garment For Assessment
List The Details & Your Requested Adjustments
We'll Get To Work Making Replacements
Remakes use the same shipping speed as on your original order. If you need the garment faster, let us know. Remake requests must be submitted within 30 days of receipt of your order. Submissions after 30 days can still be processed for a fee equal to 50% of the garment price.
*Pro Tip -- local alterations are typically the fastest way to have garments adjusted. If you just need minor alterations, we'll recommend you have it altered locally and we'll reimburse you.
Issues not resolvable by local alterations? We'll remake it free (and fast). We store finished garment measurements for every order, so make a remake with the necessary adjustments is a highly accurate process.
Send Us Photos In The Garment For Assessment
List The Details & Your Requested Adjustments
We'll Get To Work Making Replacements
Remakes use the same shipping speed as on your original order. If you need the garment faster, let us know. Remake requests must be submitted within 30 days of receipt of your order. Submissions after 30 days can still be processed for a fee equal to 50% of the garment price.
*Pro Tip -- local alterations are typically the fastest way to have garments adjusted. If you just need minor alterations, we'll recommend you have it altered locally and we'll reimburse you.
If you are unhappy with your garment(s), our team will work with you to resolve any issues. We want new customers to feel at ease shopping Sartoro for the first time - so even though our garments are custom made to fit one person (you), we offer returns on your first garment purchase.
If you order multiple of the same garment type in your first order, we'll send you one first to confirm the fit and for you to decide if you'd like to proceed with the remainder of your order.
Email team@sartoro.co your return request and the issue
Once your request is approved, we'll send a return shipping label
You will be refunded when
the garments are received
Return requests must be received within 10 days of receipt of your order.
*Please note at this time first order returns are only offered on garments made for male body types. See the FAQs for more info.
If you are unhappy with your garment(s), our team will work with you to resolve any issues. We want new customers to feel at ease shopping Sartoro for the first time - so even though our garments are custom made to fit one person (you), we offer returns on your first garment purchase.
If you order multiple of the same garment type in your first order, we'll send you one first to confirm the fit and for you to decide if you'd like to proceed with the remainder of your order.
Email team@sartoro.co your return request and the issue
Once approved, we'll send a return shipping label
When the garments are received, we'll issue the refund
Return requests must be received within 10 days of order receipt.
*Please note at this time first order returns are only offered on garments made for male body types. See the FAQs for more info.
Any alterations directly related to fit are covered. If you are quoted more than these limits, please contact our customer support team before proceeding. Dry cleaning / pressing and hemming pants left unfinished by choice is not covered.
Once approved, you may choose cash back or double the approved cash back amount as store credit. Alterations are automatically recorded in your Fit Profile and taken into account on future orders. You must let us know about any alterations or adjustments prior to subsequent orders to continue to be eligible for alteration credit.
Garment Type
Store Credit
(cash doubled)
Cash Back
Two Piece Suit
$130
$65
Three Piece Suit
$160
$80
Jacket / Blazer
$80
$40
Wool Coats
$100
$50
All Shirts
$40
$20
Pants & Vests
$50
$25
On my first order, can I order two suits and return one of them?
Unfortunately no. If you order multiple of the same garment type (for example two suits or one suit and one jacket), we'll send one of them out to you first to make sure we have the fit dialed in. Once you receive the first garment, you can choose to:
If you choose to receive the second garment, it is not eligible for return.
What if the alterations cost more than the covered limits?
Typically when alteration costs exceed our covered limits, the reason is due to taking the garments to an expensive tailor shop instead of your local dry cleaner. Most alterations are generally easy and do not require near the same level of skill as making the garment itself. Dry cleaners typically offer alteration services for 2-3x less than dedicated tailors, for the same quality work.
Are there any costs associated with returns?
We provide a prepaid return shipping label. The only cost not eligible for refund is any shipping costs associated with your initial order. As long as the garments are returned in new condition with the tags on, you will be refunded the full amount excluding any initial shipping fees.
What are my options for getting reimbursed for alterations?
You can choose cash back (up to the covered limits below) via a partial refund to the card used for purchase OR you can choose to receive double the approved cash back amount as store credit - a great choice if you plan to purchase from us again.
If you purchased with a gift card or as part of prepaid order for a wedding party, you are only eligible for store credit.
If I have alterations made, can I also request a remake after?
We will reimburse you for alterations OR provide a remake, not both. If you've been reimbursed for alterations, we cannot provide a free remake.
Are women's suits eligible for first order returns?
While we are happy to craft garments for any individual, Sartoro is a menswear brand specializing in men's garments with sizing tech optimized for male body types. As we have not yet had the resources to develop the same level of Fit Precision involved in crafting garments for female body types, our first order returns policy applies only to orders for men and male body types.
ALL orders are still eligible for our Fit Promise covering alterations and remakes. For further information on garments made for women or female body types, please refer to our full policy.
You're backed by our Fit Promise
Get Measured Now
Get Measured Now
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switch to centimeters inches
(no tape measure required)
Recommended for 98% of our customers. Fast & easy, as accurate as self measuring. No tape measure required. Backed by our fit guarantee. Takes 1-2 minutes.
Video tutorials walk through the process of taking your own measurements. Requires a tape measure and a friend. Recommended primarily for customers above 6’6” and/or 275lbs. Takes 10-15 minutes.
Updating Your Profile
The changes will be reflected in your customer account shortly.
YOUR CUSTOM SIZE IS SAVED
Access your measurement profile at any time from your customer account.
YOUR MEASUREMENT PROFILE
Below are twelve of your key body measurements from the 30+ generated. When garments are made, our tailors take into account your body proportions and fit preferencees to adjust the cut accordingly.
Order #: ####
Tailor Measurements Guide
These are the measurements required for your custom suit. Please bring this with you to the tailor when you go to get measured.
YOUR MEASUREMENT PROFILE
SARTORO
Get Fitted
Three easy ways to measure
*recommended*
*recommended*
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Answer honestly for the most precise fit.
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Bad data doesn’t help get a good fit. Most people buy shirts & pants off the rack that are too long. Make sure you love the fit.
Is there anything else we should know about your body or fit preferences? Huge forearms, different arm lengths, big calves... Let us know!
ANALYZING INPUTS
Modeling data points & building your custom measurement profile
FIT GUARANTEE
If anything doesn't fit just the way it should on your first order, we'll provide a free remake or pay for alterations.
UNDERSTANDING YOUR INFO
Below are twelve of your key body measurements from the 30+ generated. When garments are made, our tailors take into account your body proportions and fit preferencees to adjust the cut accordingly.
Create your account
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Access your measurement profile in your account to view results or make changes.
OPTIONAL ADDITIONS
COMING SOON
While the photos are stored in your browser, we’re only able to store them with your order if you create an account.
You’ll have an option to create an account at the end of the process - please do so your pictures get added to your profile!
Other Photos
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Add Photos (optional)
Photos allow our tailors to better understand your body type & craft the most precise fit.
Clothing: please wear tight fitting clothing, or just your underwear if you’re comfortable.
Privacy: if you’d prefer not to have your face in the images, you can crop above your chin.
Measurements IMPORTANT INSTRUCTIONS
Follow these tips for accurate results:
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