You can find more information about Sartoro's story on our About Us page.

For Help Picking Out Garments & Ordering:

Schedule a free virtual consultation - our team is here to help!

For General Questions or Order Support:

Please email team@sartoro.co, and a member of our team will be happy to assist.

SARTORO Locations

Do you have stores I can visit?

Sartoro is all online. By eliminating expensive storefronts, we're able to offer exceptional quality for far less. When you buy a Sartoro suit, you're not paying for plush leather couches, whiskey tastings, and expensive 5th avenue rent - you're paying for a quality garment.

For a more personalized experience, we offer free virtual style consultations through our Contact Us page.

Haven't received an order confirmation email? Occasionally, depending on your email provider and security settings, these emails may end up in spam. Please check your spam folder, and if it's not there, email team@sartoro.co and we will investigate.

Fit Issues

Something doesn't fit right on your order? You're covered by our Fit Guarantee.

Fit issues on first orders can happen for a number of reasons. Bodies come in many shapes and sizes. Tailoring is an art, not a science - getting it right 100% of the time just isn't possible.

Fortunately, Sartoro offers two ways to handle fit issues (and we cover the cost!):

1. Local Alterations (for minor issues)

Sartoro suits contain excess fabric at the seams, allowing for alterations in both directions. The following diagram indicates how much a suit can be altered. A card with this information was also included with your order.

If the alterations needed are within these limits, please take the garment and the alterations card included with your order to a local dry cleaner in your area (most offer alterations) to have the changes made. We cover up to $65 is alterations for a two-piece suit, $80 for a three-piece suit.

IMPORTANT: high-end Tailor shops often will charge exorbitant rates for simple alterations - often reaching into $150-$200+. Local dry cleaners offering alterations are typically able to do comparable quality work at a fraction of the price. Ensure you receive both a price quote AND confirmation that they will be able to alter the garment to your liking before proceeding. Sartoro will only cover up to the approved alteration limits, which are generally more than enough for most alterations.

If local alterations won't be able to solve the fit issues, proceed to Option #2.

2. Free Remake (for major issues)

In the event local alterations would not solve the fit issue, Sartoro offers free remakes. To request a remake, email team@sartoro.co with the following:

Subject: Order #____ Remake Request

Body: include the following information:

I. Three photos of you wearing the garment/s -- standing with good posture and the top jacket buttoned and fastened. One photo from the front, one from the side, one from the rear.

II. A detailed description of the fit issue.

III. Your best estimate for how much the garment needs to be adjusted in each area to perfect the fit. For example:

     - Chest: +1.0"

     - Upper Waist: -0.75"

     - Belly: -1.5"

     - Length: -2.0"

     - Sleeve Length: +1.5"

     - etc.

A member of our team will review the request and get back to you with next steps. Free standard 3-week shipping is included on all covered remakes. Priority or rush shipping is available for an additional fee.

Important Note: Sartoro will cover alterations OR a remake, not both.

For additional alteration and remake details, as well as the approved alteration limits, visit our Alterations & Remakes page.

Payment Failure

All payments are controlled by secure third-party providers, including Stripe & PayPal. Sartoro does not store credit card information, nor do we determine if a payment is successful or fails.

There are a number of reasons a payment may have failed. Here are a few recommended steps to ensure these are resolved so that you can complete your order:

       I. Please carefully review your personal details and credit card information to verify that everything has been entered correctly.

       II. Try a different credit card or payment method, such as ShopPay or PayPal.

       III. If issues persist, please contact your bank, as your account may have been flagged for security reasons.

For any other issues or questions, please contact us at team@sartoro.co for help.

Order Changes & Cancellations

Can I make a change to my order?

Changes to orders must be submitted within 24 hours. Changes requested after 24 hours may not be possible or may require an additional fee, depending on how far along your order is in the manufacturing process. Please email us at team@sartoro.co to request a change.

Can I cancel my order?

Orders may be canceled within 24 hours. Cancellation requests received after 24 hours may not be accepted, as we have already started manufacturing your order. On a case-by-case basis, we may be able to cancel orders with a fee after 24 hours, but this is usually not possible.

Returns are available on first orders - we offer this so you can try out Sartoro garments risk-free on your first purchase with us!

Incorrect Customizations On Garment

If you’ve received an order with incorrect customizations, please contact us at team@sartoro.co with details of the mistake as well as photos. We’ll review your order; if we did not make the garment to the specifications & customizations provided, we will correct the issue at our expense.

General Service Inquiry

If you have any general questions or comments about our products or services, please do not hesitate to contact us either through the Help Center or our on-site Customer Support Chat. One of our representatives will typically get back to you with an answer within a few hours.

Can you ship to other countries?

Yes! If your country is not available at checkout, please let us know in the chat and if possible, we will add it to our international shipping options. We are able to ship to most countries worldwide.

How Much Do SARTORO Garments Cost?

All Sartoro garments are custom-made from scratch to your measurements and customizations and built to fit one person - you. As an all-online brand, we’re able to offer this typically expensive form of fashion at more reasonable prices compared to other brands. Offering a custom experience to everyone.

All prices are available on the product page for each item. Prices include all standard customizations - additional cost customizations are also available.

Start the search for your new favorite custom garment here.

Taxes & Duties

At Sartoro, we want to make sure that the price you see during the check-out process is the final price you'll have to pay. If you're shopping from the US, any applicable country, state, or regional taxes will be included in the price you see at checkout, and you won't have to pay any additional costs beyond that.

We are able to ship worldwide (with a few exceptions) - however, any import duties charged upon receipt of the package or at customs are the responsibility of the customer. Sartoro is not responsible for paying these fees and cannot issue cancellations and refunds if you choose not to pay the required import duties. 

SARTORO Payment Options

Which payment types do you accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, Diner's Club & Shop Pay. Quick pay options like Apple Pay, Google Pay & Meta Pay are available in certain situations, depending on that vendor's availability to handle our customization and additional pricing options.

Do you offer Buy Now Pay Later?

Yes! We offer payment installments through Affirm. Depending on what Affirm approves you for, you may qualify for 4 interest-free payments every two weeks or payments spread out over 3, 6 or 12 months. For full details, visit our Buy Now Pay Later page.

Do you offer Layby?

We do not offer Layby at this time.

Fabric Samples

Can I get fabric samples before placing my order?

Yes! Head to the Fabric Samples page to pick out your samples. You can order up to 15 swatches for a nominal fee that can be credited against your garment purchase. Head to the Swatch Book page to browse our fabrics and make your picks. Additional samples beyond the 15 are charged at $1 per swatch.

I can’t find the fabric I've chosen on the site. How do I order?

Not all fabrics we currently carry are viewable on the website in a pre-curated design - to place an order in one of these fabrics, please reach out to us at team@sartoro.co and we’ll provide the steps to place your order.

Can I get samples of your silk satins for ties & accessories?

Yes! We can send out swatches for ties and pocket squares. You would order them the same way as the normal swatches - at the bottom of that product page, there is a special requests area. You would write out the color/s you are interested in and/or then attach a photo example, and our team will put together what we have available that is close to that color.

Sartoro Materials

What are your garments made from?

Our garments are made from a range of materials including wool, cotton & linen. Fabric details are available on each product page in the description. More details below.

Do you have any vegan items?

Yes! Our cotton and linen suits are vegan, as well as all of our shirts. We have vegan linings and vegan canvas available by special request. In your order notes, please write "USE ONLY VEGAN MATERIALS" or message us here to confirm.

Where are your fabrics sourced from?

We source fabrics from many places around the world, including Japan, Korea, China & India, as well as others. Fabric production is largely commoditized and the industry is rampant with misleading practices used by brands to slap the "Italian" or "English" designation on the materials with a technicality. We don't beat around the bush - many of our fabrics are not "Italian milled" from mills dating to the 1800s, but that doesn't mean the quality of what we do offer isn't top notch (it is).

Do your products contain synthetic materials?

This varies from fabric to fabric. In our line of wool suits, we primarily use wool blends with a small amount of polyester. The inclusion of a bit of high-quality synthetic adds considerable durability without a noticeable reduction in the feel, breathability, or appearance. 

Synthetics, especially polyester, aren't what they were 10-20 years ago. The technology has improved a great deal, and today, in many ways, a bit of synthetic can actually improve the fabric. A great example of this - most performance golf shirts these days are close to, if not 100% polyester. Breathable, flexible, and quite soft.

Brands selling "premium" 100% wool fabrics will often argue against polyester, which we would have agreed with in 2005 - but today this is outdated thinking. The cost of those "100% Italian milled fabrics" can be substantially higher, resulting in much higher price points with only marginal improvement in quality.

At Sartoro, we've opted to use high-quality wool blends that aren't absurdly pricey because we know we can still deliver a premium product, but don't have to charge $1000+ to do so. You'll see what we mean when you feel the fabrics - they are soft to the touch, look great, and last a long time.

For more information on our materials, please head to the Fabrics & Materials page.

Out Of Stock Garments

The fabric/item I want is out of stock. Can I pre-order?

We don't accept pre-orders for out-of-stock fabrics/garments. However, you can reach out to team@sartoro.co, and we can see what alternatives are available.

How long until out-of-stock items are available again?

Fabrics come and go. One negative consequence of offering many unique styles is that they are not always available forever. If a fabric is unable to be restocked for more than one year, it is removed from the store. Please reach out to us, and we'll see what alternatives we can find.

The Customizations

With more than 12 customizable aspects of a Sartoro suit and over a billion different combinations (seriously), you can create almost anything. We can accommodate customizations beyond our standard options depending on what you’re after. These may be charged at an additional cost depending on the level of difficulty.

Please add a comment in the order notes section in the cart to make your request and we’ll let you know if it’s something we can do!

Caring For Your Sartoro Garments

How do I wash my items?

We recommend dry cleaning all Sartoro clothing. We don't officially recommend this, but you can get away with carefully machine-washing shirts and pants, but be sure to avoid using hot water and high heat. Never machine wash suit jackets or wool coats.

A pro tip for keeping your suit looking fresh without dry cleaning it every time is to invest in a portable steamer. These can be bought online for around $30. The nice thing about steamers, in addition to their convenience, is unlike an iron, there is almost no risk of burning or damaging the fabrics from overheating.

Specific care instructions are listed on the fabric tags of each garment.

Shipping & Delivery

What countries does Sartoro ship to?

We ship to the United States, Canada, Mexico, Australia, New Zealand, Cyprus, Ireland, United Kingdom, Indonesia, Denmark, Germany, South Africa, France, Portugal, Spain & Finland.

We are able to ship to other countries. Reach out to team@sartoro.co to request shipping to another country.

Does Sartoro ship to Post Office boxes?

Sartoro does not deliver to Post Office boxes, forwarding addresses or courier collection points. We do deliver to all home and office addresses.

How long does shipping take?

Standard shipping orders are delivered in three weeks and is free on orders above $250.

Priority two-week delivery is available for an additional fee in the United States, Canada, Mexico, and certain international countries. Your shipping options are displayed at checkout.

Rush one-week shipping is available by special request starting at $75. Email team@sartoro.co to request rush shipping.

How do I track my order?

Tracking numbers are added to your order when it ships. For regular shipping, this is about two weeks after the order date. For priority shipping, this is about 7-9 days after the order date.

You can track your order from your Order Status page in your customer account, or from the link in the Order Confirmation email sent to you. If you did not receive an order confirmation email, please check your spam.

Additional details can be found at www.sartoro.co/shipping

Getting Fitted With Sartoro

At SARTORO, nothing is off the rack. All of our garments are custom-made to order using your unique measurement profile - each starting as a ream of fabric, cut specifically to the measurements we receive and sewn together to the highest level of precision. 

Visit our Get Measured page to explore the different measurement options. Our Digital Tailor is the fastest, easiest, and most accurate way to get measured online - it takes as little as 60 seconds!

Fit Guarantee

Every garment we sell is backed by our Fit Guarantee. If anything isn't just how you want it, we'll cover the cost of alterations or remake the garment, free. View the Fit Promise details.

What if I prefer a different type of fit?

We offer three fit options - extra slim, modern slim & classic. These are different from typical "off-the-rack" fit options. Each option (which you'll find when you complete the Digital Tailor) is relative to your body size and affects the garment's "ease" (how much larger the garment is than your body measurements).

For 95% of customers, we recommend choosing Modern Slim for your first order. This slim and flattering cut still affords room for movement and is less prone to having fit issues than Extra Slim. Modifying a garment to make it smaller is also easier than making it larger.

On subsequent orders, you're able to request whatever modifications to the fit that you would like!

Post-Order Measurements Submission

Yes, you can order without submitting your measurements, and we're happy to provide assistance after you order if needed.

Getting measured with us is quite easy with our Digital Tailor. It only takes about a minute, and you don't need a tape measure. However, if you'd like to wait until late, that's fine as well - we can't start an order without a Fit Profile anyway.

Please note that prolonged delays in Sartoro receiving your Fit Profile may affect shipping & delivery times.

Order Reconfirmations

All orders are reviewed internally by our tailors for potential input errors or for measurements that may differ substantially from the averages for your height and weight. We’ll reach out to you via email, SMS, and/or phone call to double-check everything before we get started on your order.

Although not necessary for the majority of orders, the additional information and/or measurements requested help us to build a more comprehensive profile for you, reducing the potential for errors and helping to ensure a great fit right out of the box!

If we’ve reached out to reconfirm your order, please follow the link in the email to provide the information we’ve requested. It should only take a few extra minutes of your time and it’s important to get back to us as soon as possible to avoid any delays with your order.

Measurement Options

We currently have two methods of submitting measurements available within our Digital Tailor:

The core Digital Tailor fitting option is the recommended method and requires just a few inputs to complete. Height, weight, age, pants waist, and shoe size are required, with additional optional inputs including jacket size, sleeve length, and pants inseam.

We'll ask a few other questions to help define your body shape, along with the option for you to add additional notes and measurements at the end.

Alternatively, you can choose Self Measure and follow our video tutorials. If you do choose this method, ensure you have a friend help take the measurements.

If you are having a tailor record these self-measurements for you, please use the list of measurements we require (a PDF is available within the Digital Tailor). All tailor shops measure a little differently, so make sure you have our instructions handy.

Whether you choose the Digital Tailor or Self Measure, our team reviews every order for potential mistakes (we've gotten quite good at catching these. If this happens, we’ll reach out to you to double-check everything before we get started on your order. And either way, you're covered by our Fit Promise.

Although not necessary for the majority of orders, any additional information and/or measurements requested help us to build a more comprehensive profile for you, reducing the potential for errors and helping to ensure a great fit right out of the box!

Full details on creating your unique Fit Profile can be found on the Get Measured page.

The Digital Tailor: All You Need To Know

Fit is the single most important aspect of custom-made clothing and is what elevates this category far beyond it's off-the-rack counterpart. We take getting a perfect fit for you very seriously.

So how does it work? The Digital Tailor is an industry-leading technology that turns a few core pieces of information about your body (height, weight, age, pants waist, shoe size) into a full set of 25+ measurements.

This is accomplished with a robust algorithm, analyzing your inputs against millions of data points and more than 50,000 data body scans. The resulting Fit Profile has an accuracy that rivals getting measured by an in-person tailor (and the Fit is Guaranteed).

What information is needed? Height, weight, age, shoe size, and pants waist are all that is required to create your Fit Profile. There are a number of additional optional fields available to further increase precision.

The Digital Tailor only takes a minute to complete, so it’s important not to guess and to double-check any inputs you may be unsure of -- bad data will impact fit.

Do you have a unique size or shape? Have broad shoulders? Different length arms? Huge forearms? You can let us know at the end of the Digital Tailor and we'll take everything into account when crafting your unique garment patterns.

Create your Fit Profile using the Digital Tailor from the Get Measured page or your cart. More than 85% of all first-time orders fit perfectly right out of the box, and <1% of orders need to be remade (usually due to incorrect inputs) -- so shop confidently knowing you're going to end up with a fantastic custom fit.

A Custom Fit: How Should It Feel?

A slimmer-fitting custom suit can feel snug at first and may take some getting used to, but you'll start to realize how much better you look in it than in an off-the-rack suit. We recommend wearing it around the house just to get used to it and get a few opinions from friends and family. After getting a few compliments, that feeling of snugness will usually start to fade as you get used to the "light hug" of a well-fitted custom suit.

However, if there are fit issues, all orders are covered by our Fit Guarantee. We cover alterations OR will remake the garments for free. Not sure if your garments are in need of alterations? Reach out to us and we'll be happy to help. 

Head to the Why Custom page for full details on what sets custom-fitted garments apart.

Still have questions? Try this article - Fit Issues.