Alterations & Returns

Your satisfaction is our top priority

  • Alterations
  • Remakes
  • Returns

Need adjustments? You're covered.

Need adjustments? You're covered.

Your first purchase of each garment type is backed by our Fit Guarantee. If you require alterations, we'll cover the cost up to the below limits to have a local tailor make adjustments. If you're quoted more than the below limits, contact our customer support team and we may recommend an alternative approach.


Alteration credits are valid for 30 days from the date of delivery.

Your first purchase of each garment type is backed by our Fit Guarantee. If you require alterations, we'll cover the cost up to the below limits to have a local tailor make adjustments. If you're quoted more than the below limits, contact our customer support team and we may recommend an alternative approach.


Alteration credits are valid for 30 days from the date of delivery.

Step 1: Have The Alterations Made

You can have any local tailor make alterations. Ensure the quote is below the limits provided below, and that the tailor will be able to achieve your desired outcome. Be sure to get an itemized receipt.

Step 2: Complete The Alterations Form

Complete the Alterations Credit Request form within 30 days of order receipt to be eligible for credit. Choose cash back or double the amount in store credit. Forms received more than 30 days after delivery date will not be reimbursed.

Step 1: Have The Alterations Made

You can have any local tailor make your alterations. Ensure the quote is below the limits provided below, and that the tailor will be able to achieve your desired outcome. Be sure to get an itemized receipt.

Step 2: Complete The Alterations Form

Complete the Alterations Credit Request form within 30 days of order receipt to be eligible for credit. Choose cash back or double the amount in store credit.

Covered Alterations Limits

Any alterations directly related to fit are covered. If you are quoted more than these limits, please contact our customer support team before proceeding. Hemming pants left unfinished by choice is not covered.


If approved, you may choose cash back or double the approved amount in store credit.

Covered Alteration Limits

Any alterations directly related to fit are covered. If you are quoted more than these limits, please contact our customer support team before proceeding.


If approved, choose cash back or double the approved cash back amount in store credit.

Garment Type

Garment


Suit (2-Piece)


Suit (3-Piece)


Jackets / Blazers


Vests


Pants


Shirts


Coats

Cash Back


$50


$75


$35


$25


$20


$15


$45

Store Credit


$100


$150


$70


$50


$40


$30


$90

Garment Type

Garment


Suit (2-Piece)


Suit (3-Piece)


Jackets


Vests


Pants


Shirts


Coats

Cash Back


$50


$75


$35


$25


$20


$15


$45

Store Credit


$100


$150


$70


$50


$40


$30


$90

What To Expect Next?

Our team will review all alteration credit requests within 72 hours. If approved, cash back will be appear on your card statement in 5-10 days. Store credit will be issued immediately in the form of a gift card.

Can't be altered? Sartoro will remake it free.

In the event that local alterations are not possible, contact our customer support team. Your stylist will assess your garments, and if alterations are not a viable solution our tailors will remake the garment.


Please note - if you submitted self measurements, garments are only eligible for free remake due to manufacturing errors - unresolvable fit issues created by inaccurate measurements are not eligible.


All garments purchased using sizes created by the Digital Tailor are covered - we always recommend using that option.

Can't be altered? Sartoro will remake it free of charge.

In the event that local alterations are not possible, contact our customer support team. Your stylist will assess your garments, and if alterations are not a viable solution our tailors will remake the garment.


Please note - if you submitted your own self measurements, garments are only eligible for free remake due to manufacturing errors - unresolvable fit issues created by inaccurate measurements are not eligible.


All garments purchased using sizes created by the Digital Tailor are covered - we always recommend using that option.

Step 1: Discuss With A Local Tailor

If a local tailor can make the alterations within or close to the alteration credit limits, that is the recommended solution. Garments that can be altered to resolve issues are not eligible for remake.

Step 2: Contact Customer Support

If alterations are not possible, contact customer support and a stylist will review your case. Please send photos of you in the garment highlighting the issue/s. Do not remove the tags.

Step 3: Ship Your Unused Garments

If approved, you will receive instructions on where to ship the unused garments. Garments must be in new condition when received to be eligible for free remakes.

Step 1: Discuss With A Local Tailor

If a local tailor can make the alterations within or close to the alteration credit limits, that is the recommended solution. Garments that can be altered to resolve issues are not eligible for remake.

Step 2: Contact Customer Support

If alterations are not possible, contact customer support and a stylist will review your case. Please send photos of you in the garment highlighting the issue/s. Do not remove the tags.

Step 3: Ship Your Unused Garments 

If approved, you will receive instructions on where to ship the unused garments. Garments must be in new condition when received to be eligible for free remakes.

Step 1: Discuss With A Local Tailor

If a local tailor can make the alterations within or close to the alteration credit limits, that is the recommended solution. Garments that can be altered to resolve issues are not eligible for remake.

Step 2: Contact Customer Support

If alterations are not possible, contact customer support and a stylist will review your case. Please send photos of you in the garment highlighting the issue/s. Do not remove the tags.

Step 3: Ship Your Unused Garments 

If approved, you will receive instructions on where to ship the unused garments. Garments must be in new condition when received to be eligible for free remakes.

What To Expect Next?

Our team will review and respond to all remake requests within 48 hours. If approved, instructions for next steps will be provided. Remakes will arrive within 2-3 weeks. If the garment is needed for an upcoming event, please let us know right away and we'll do our best to accommodate.

Not happy with your garment? We're here to help.

Customer satisfaction is paramount at Sartoro. In the unlikely event that you are unhappy with your garment(s), our team will work with you to determine an appropriate action.


Solutions may be that we will have garment(s) altered or remade free of charge or we may offer you store credit to the value of your purchase.


As every Sartoro order is made to order to your exact measurements and design, we are not required to provide replacements or store credit for issues unrelated to the fit or manufacturing quality (for example, change of mind reasons).

Not happy with your garment?

We're here to help.

Customer satisfaction is paramount at Sartoro. In the unlikely event that you are unhappy with your purchase, our team will work with you to determine an appropriate action.


Solutions may be that we will have garment(s) altered or remade free of charge or we may offer you store credit to the value of your purchase.


As every Sartoro order is made to order to your exact measurements and customizations, we do not provide store credit or replacements for issues unrelated to manufacturing quality (for example, change of mind reasons).

Step 1: Email Customer Support

Email team@sartoro.co within 10 days of receiving your order notifying us that you would like to return your item and why, attaching clear photos of the garment issues.

Step 2: Return The Garment(s)

If your return is approved, shipping instructions will be sent. Approved returns must be shipped within 30 days of receipt of order, in unworn / new condition with tags still attached. Customers are responsible for return shipping charges.

Step 3: Credit Issued

Once we receive the garments and approve the condition, store credit will be issued to your account in the form of a Sartoro gift card.

Step 1: Email Customer Support

Email team@sartoro.co within 10 days of receiving your order notifying us that you would like to return your item and why, attaching clear photos of the garment issues.

Step 2: Return The Garment(s)

Once our team approves your return, return shipping instructions will be provided. Approved returns must be shipped within 30 days of receipt of order, in unworn / new condition with tags still attached. Customers are responsible for return shipping charges..

Step 3: Credit Issued

Once we receive the garments and confirm the condition, store credit will be issued to your account in the form of a Sartoro gift card.

Step 1: Email Customer Support

Email team@sartoro.co within 10 days of receiving your order notifying us that you would like to return your item and why, attaching clear photos of the garment issues.

Step 2: Return The Garment(s)

If your return is approved, return shipping instructions will be provided. Approved returns must be shipped within 30 days of receipt of order, in unworn / new condition with tags still attached. Customers are responsible for return shipping charges.

Step 3: Credit Issued

Once we receive the garments and approve the condition, store credit will be issued to your account in the form of a Sartoro gift card.

What To Expect Next?

Our team will review and respond to all return requests within 72 hours.

If approved, instructions for next steps will be provided.

Our team will review and respond to all return requests within 72 hours. If approved, instructions for next steps will be provided.