Covered Remakes

Fit issue that local alterations can't solve?

We will remake the garment free.

Fit issue that local alterations can't solve? We will remake the garment free.

For minor adjustments (less than 2") visit the Alterations page.

Follow These Steps To Request A Remake

Step 1: Take Photos

Take at least three full length photos of yourself in the garments (top button of the jacket fastened if applicable) along with any other photos highlighting the fit issues.

Step 2: Assess Adjustments

Create a list of all the adjustments needed for each specific area of the garment. Follow the format ("AREA" +/-#.#"). For example: Chest +1.5", Midsection -0.75", Jacket Length +2.0", Pants Beltline -2.0", etc)

Step 3: Complete The Form Below

Need it fast? You'll be able to choose priority 2-week service or rush 1-week service below. Our team will review the details and advise on next steps. After completing the form, be on the lookout for an email from us - our team will reach out if we have any questions. Remake requests must be received within 15 days of receipt of your order.

Why Do Fit Issues Happen?

Custom made garment making is as much of an art form as it is science. While we strive for perfection every time, fit issues on first orders can happen for a number of reasons. Typically this is due to either personal fit preferences, a unique body shape, or incorrect body measurements / inputs. But no matter what caused the issue, you're covered by our Fit Promise.


What's most important is that you provide a clear description of the issue and accurately quantify the amount of adjustment needed in each area. We'll review this information as well and reach out if we have further questions. Our team will update your Fit Profile and the adjusted measurements will be used on all future orders!

Covered Remake Request

Your Information

Alterations Required

Provide the specifics on what needs adjustment and by how much. To gauge this accurately when the garment is too large, simply pinch off the amount of fabric you’d like removed and measure that amount.

Jacket

(ex. 1.5")
(ex. 1.5")
(ex. 2.5")
(ex. 2.5")
(ex. 0.5")
(ex. 2.5")
Describe what else should be adjusted and by how much.

Pants

(ex. 1.5")
(ex. 1.5")
(ex. 1.5")
(ex. 1.0")
(ex. 1.0")
List how many inches were added or removed (ex. "1.0" or "-0.5")
Describe what else should be adjusted and by how much.

Vest

(ex. 0.5")
(ex. 2.0")
(ex. 2.5")
Describe what else should be adjusted and by how much.

Shirt

(ex. 1.0")
(ex. 2.0")
(ex. 1.5")
(ex. 1.0")
Describe what else should be adjusted and by how much.

Photos (wearing the garments)

You must provide clear photos for your claim to be processed. Take photos vertically and please follow the individual instructions clearly.

Facing the camera - stand with good posture in a relaxed position, arms relaxed at your sides. Top jacket button fastened.
Facing sideways - stand with good posture in a relaxed position, arms relaxed at your sides. Top jacket button fastened.
Facing backwards - stand with good posture in a relaxed position, arms relaxed at your sides. Top jacket button fastened.
Please attach any other photos that help highlight the fit issue/s you are facing.

Description & Additional Notes

List the date you need the remake to arrive by below. Our team will contact you as soon as possible. Please note that less than one week cannot be guaranteed.

Our team will review your request as soon as possible. We will notify you if further information is required. Otherwise, you’ll receive an order confirmation email when the remake is processed.


Please double check all information provided - Sartoro is not liable for additional alterations or remakes if the provided information is not correct.

We've received your submission! 


One of our colleagues will review the request and reach out with any further questions within two business days.


Have a great day!

We've received your submission! 


One of our colleagues will review the request and reach out with any further questions within two business days.


Have a great day!