Your order included a alterations guide that shows how much the garments can be updated. Choose alteration reimbursement if the issue can likely be corrected by a local tailor. Choose remake if the fit issue is structural or cannot reasonably be fixed through alterations. Not sure? Submit the request and our fit specialists will help guide you.

Yes. Alteration reimbursements are reviewed after the work is completed. Have the garment altered locally, then submit your receipt and any required details so eligible costs can be reviewed.

Eligible alteration credits apply to alterations on the purchased garment. General garment care, like pressing or dry cleaning, is not covered, and finishing pants is not covered if the unhemmed option was selected.

Alteration credit requests must be submitted within 30 days of receiving the order. Requests received more than 30 days after receipt are not reimbursed under the policy.

If alterations won’t solve the issue, we’ll review the fit problems with you and determine the right adjustments for a remake. We will apply the fit corrections so the replacement fits the way it should - perfectly.

Not directly. Your Fit Profile is automatically updated automatically with the changes listed during each of the alterations, remake or adjust my fit processes. The new measurements will be applied on all future orders.

That’s okay. Our team can review photos, notes, and alteration feedback to help determine whether local tailoring, a remake, or a Fit Profile update is the right next step. In this case, we suggest requesting a remake - our team will conduct a full Fit Assessment.

While we recommend completing one of the processes above first, yes - you can schedule a virtual consultation and our fit team can walk you through the issue, help evaluate the garment, and recommend the best path forward.