Terms & Conditions

Last Updated: August 25, 2025

Key Summary (Quick Scan):

Cancel within 24 hours for refund. Cancellations requests made after 24 hours may be subject to a cancellation fee if the garments from the order are already in production.

Standard delivery: 3 weeks; you may cancel if not delivered within 30 days of our receipt of all required measurement information for your order.

Alteration credits: 30 days; free remakes are provided if local alterations are not possible and if garment measurements are ±0.5" your requested measurements.

First-time returns: one garment per type, within 30 days, unused/unmodified. Sartoro may cover return shipping where available.

Substitutions require your consent; if no response in 30 days, order will be cancelled/refunded.

Arbitration applies in the U.S. with opt-out.

Our liability capped at purchase price or $500, with carve-outs.

I. Scope

These Terms govern purchases from Sartoro LLC. The Terms of Use govern general Site use. If conflict arises, these Terms control purchases.

II. Pre-Contract Disclosures (EU/UK)

Business Identity: Sartoro LLC

Registered Address: 7901 4th Street N, STE 300, St. Petersburg, FL 33702, USA

Contact Email: support@sartoro.co

Products: Custom-made and made-to-measure clothing

Price: All prices are shown at checkout and include applicable sales taxes. Customers are responsible for any additional import duties or taxes charged by their country.

Delivery Time: Standard delivery is approximately 3 weeks after both the order and any requested additional measurement information is received. Unless otherwise agreed or noted, all orders will be delivered within a maximum of 30 days of purchase.

Complaints & Support: You may contact support@sartoro.co with any complaints or inquiries.

Order Process: Before finalizing your order, you will have the opportunity to review and correct any input errors at checkout.

Right of Withdrawal: Because Sartoro garments are custom-made to your measurements, they are exempt from the standard 14-day withdrawal (cooling-off) right under EU/UK law. This does not affect your rights to remedies if goods are defective, misdescribed, or otherwise non-conforming.

III. Orders and Cancellations

Cancel within 24 hours for a full refund. Afterward, cancellation and full refund is not guaranteed as production may have already started.

Sartoro may cancel for fraud, compliance, or incomplete info; refund provided.

IV. Pricing and Promotions

Checkout price is honored unless there was an obvious pricing mistake made. If an error is found pre-shipment, Sartoro will notify and refund if cancelled. Customers may choose to proceed at corrected price.

Gift cards cannot be discounted, used to buy other gift cards, or combined unless expressly stated.

V. Product and Availability

Substitutions require express consent via email/app. If no response in 7 days, order cancelled/refunded. Keep contact info current.

Fabric variance: Minor dye-lot shade differences (not noticeable under normal lighting) are not defects. See our fabric variance guidance.

VI. Shipping and Delivery

Delivery estimate: 3 weeks after confirmed measurements for standard orders. 2 weeks after confirmed measurements for orders with priority shipping. 8 days after confirmed measurements for orders with rush shipping. Shipping speed is selected during checkout.

Delivery defined: Successful carrier scan or recipient signature at delivery address.

Porch theft: Customers must file a police report and cooperate with carrier investigation. If unresolved, Sartoro may issue remake/refund at its discretion.

Risk and title pass upon delivery.

Lost-in-transit: Investigation begins on report date; if unresolved within 10 business days, Sartoro issues provisional remake/refund.

Late delivery: Cancel/refund if not delivered within 30 days (unless agreed).

Transit damage: Report within 14 days (retain packaging, provide photos). Sartoro responds within 10 business days with remedy (repair/remake/refund). Claims may still be honored if evidence supports late reports.

VII. Wedding Parties

Group discounts are available. Sartoro not responsible for cancelled weddings or preference changes.

VIII. Gift Cards and Credits

Non-refundable unless required by law.

No expiration/fees where prohibited.

Refunds credited back to original card.

Gift cards may NOT be used to purchase other gift cards.

IX. Alterations and Remakes

View our Alterations & Returns policy for full coverage details.If remake fails or cannot be completed in reasonable time, refund issued.

X. Returns

First-time customers may return one garment per type by contacting Sartoro within 14 days of delivery and then returning garments unused, unaltered, in original condition/packaging within 30 days of receipt of the prepaid return shipping label. Returns received after the 30 day timeframe are not eligible for a full refund - any refund is then at Sartoro's discretion. Altered items are not eligible for returns.

Sartoro covers return shipping where available; otherwise, customer pays.

Refunds processed within 10 business days of inspection.

For full details, view our Alterations & Returns policy.

XI. Duties and Import Fees

Customers pay duties/taxes unless Sartoro offers DDP at checkout.

Refused deliveries: Refund less fees (return shipping, handling, unrecoverable duties/taxes).

Non-returnable parcels are abandoned and not refunded.

EU/UK: VAT/IOSS handling disclosed at checkout.

XII. SMS Marketing

By subscribing, you consent to recurring Sartoro texts. Msg freq varies. STOP = cancel, HELP = info. Rates may apply. Carriers not liable. Consent not required for purchase. Program name: Sartoro. See Privacy Policy.

XIII. Force Majeure

Sartoro not liable for extraordinary events beyond control. If delay exceeds 60 days, cancel/refund permitted.

XIV. Warranties and Conformity

Garments warranted to match specifications.

Production defects must be reported within 14 days of receipt of order.

Process: Contact support@sartoro.co with photos/order number. Sartoro responds within 3 business days with repair, remake, or refund plan.

Statutory rights remain unaffected.

XV. Limitation of Liability

Liability capped at purchase price or $500 USD.

Carve-outs: Injury, fraud, willful misconduct, statutory protections.

XVI. Dispute Resolution

Same as Terms of Use: AAA arbitration (U.S.), remote hearings allowed, fees covered per AAA Rules, small-claims carve-out, 30-day opt-out. EU/UK ADR info available upon request; ODR platform: ec.europa.eu/consumers/odr.

XVII. Changes

Material changes posted with effective date. 14-day notice to active accounts/orders unless urgent. Terms at purchase time govern.

XVIII. Governing Law

Florida law governs, subject to mandatory consumer protections. EU/UK customers may sue in domicile courts.

XIX. Miscellaneous

Invalid provisions modified; remainder enforceable.

Survival: Payment, IP, disclaimers, liability limits, indemnity, dispute resolution, and governing law survive termination.

Contact:support@sartoro.co | Sartoro LLC, 7901 4th Street N, STE 300, St. Petersburg, FL 33702, USA

I am up to 5 suits and 7 pants. There will be more. I've tried other made to measure suit brands, Sartoro is head and shoulders above.

Jesse Myers

I have to say, they knocked it out of the park! Incredibly fast shipping, responsive customer support, and a quality product.

Kyle Eichberger

I bought 3 suits from 3 different companies to compare. By far this was the best fabric for about the same price.

Jaime Lokier

Designing a sweet looking suit, filling out the fit profile, and receiving a high quality, perfectly fitting garment out of the box? Hard to believe, but it happened to me.

Scott Guinn

Sartoro was a dream to work with on my wedding tux and groomsmen's suits. Their style support is super legit.

Tekle Lamb