SARTORO reserves the right, in its sole discretion and at any time after receiving your order, to accept, refuse, place on hold or cancel any order you submit to us, including: (1) if your measurements fall outside the range of our available pattern; and (2) the right to limit quantities purchased. Your receipt of an email order confirmation does not signify SARTORO'S acceptance of your order or a confirmation of our offer to sell; this is simply an acknowledgement that we received your order.

After receiving your order, SARTORO may contact you to request clarification, additional or missing information regarding your order or your account including measurements, pictures or customizations. It is your sole responsibility to deliver the additional information to SARTORO in a timely and opportune manner. Delay in our receipt of the requested information will delay your estimated order delivery date. Any delivery guarantees are from the time we have received your order AND any additional information that we request or require. SARTORO reserves the right, in its sole discretion, to place your order on-hold or even cancel it if the requested information is not received in time or is incomplete. If we cancel your order, a credit will be issued according to these Terms.

In the event SARTORO makes a change to or cancels an order, we will attempt to notify you by contacting the e-mail and/or phone number provided at the time the order was submitted. If your order is cancelled, SARTORO will issue a credit for future use equal to the billed amount, per these Terms.

If you wish to make changes or cancel your order, please call us within 24 hours of submitting your order. You may contact our Customer Experience Team by email at support@sartoro.co.

While we can generally accept changes or cancellation requests sent within 24 hours, we cannot guarantee any order changes or cancellations at any time, even during this time frame. Please ensure to double check your fabric selection and customizations before submitting. Please take your measurements carefully with the help of a friend and while following closely our measurement tutorial videos.

If you wish to cancel your order within 24-hours of placing the order, we will refund your order to the original form of payment within 14 business days. Orders cannot be cancelled after the 24-hour window as our team may have already started making your order.

SARTORO reserves the right to change prices for products displayed at/on the SARTORO Stores at any time, and to correct errors that may inadvertently occur, including pricing and promotions, even after you have submitted your order.

SARTORO prices are subject to change at any time. Partial refunds (price adjustments) will only be granted if the price changed within 48 hours of placing your order and if you contact us within 48 hours of placing your order to request the partial refund. Please note that this price adjustment policy excludes limited-time price reductions for special promotions, such as Black Friday and Cyber Monday. Partial refunds are granted at the sole discretion of SARTORO and are not guaranteed.

Promotional codes or coupons may not be combined. In the event where more than one promotional code or coupon has been used by a customer when submitting an order, SARTORO, at its sole discretion, reserves the right to: i) limit the number of the promotional codes or coupons applied to the order; or ii) cancel or modify the order, per these Terms. No promotional codes, including referral program rewards or email list sign-up codes are applicable towards the purchase of clearance items, even if such items were included in the clearance section for a specific time frame.

There may be information on our online store or online content and media sources that contains errors, inaccuracies, or omissions that may relate to product descriptions, price, offers, and availability. SARTORO reserves the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the SARTORO Stores is inaccurate at any time without prior notice, even after you have submitted your order.

SARTORO has made and will continue to make every effort to display as accurately as possible the information and colors of our products and fabrics available at the SARTORO Stores. SARTORO does not guarantee that the fabric color or texture will exactly match how it appears on your screen as this depends on the color settings on your device. The exact fabric color may vary slightly between reams - when we need to order more of a certain fabric, the new shipment may differ slightly.

Given supply and/or fabrication constraints, some of our products may have limited availability for purchase. SARTORO cannot guarantee availability of a specific product and reserves the right to remove any product from the SARTORO Stores or change its availability for purchase at any time, including after you submit an order. In the event SARTORO cannot supply a product or a specific fabric you ordered, at its sole discretion, SARTORO will: i) contact you to select a different fabric for your garments; or ii) cancel the order and issue a credit for future use equal to your purchase price in full. If the new fabric selected has a different price than the fabric originally selected, SARTORO will issue a credit or charge you the difference accordingly.

SARTORO may offer free shipping on orders over a certain threshold. SARTORO will notify you once your order has shipped. Delivery often requires a signature and customers shall be responsible for coordinating and accepting delivery from the carrier.

SARTORO ships internationally. However, given certain restrictions outside of SARTORO'S control, we cannot ship orders to certain countries. If we are unable to ship to your country, we will notify you to cancel and refund your order.

Prices reflected on SARTORO.co include any duty/customs charges for orders within the United States & Canada - unless expressly stated otherwise. If you're asked to pay any customs charges on your order within the United States or Canada, contact our Customer Experience Team with the proof of payment for our review.

Additional shipping charges and duty/customs may apply for addresses outside of the United States or Canada; these additional expenses are the sole responsibility of the customer.

Shipping Times:

Our 3-week delivery time is from the time when we receive your order AND have confirmed your submitted measurements. Any amount of time that elapses from when your order is placed to when we receive your measurements (or other information we may request or require), is added to the 3-week delivery estimate.

While we strive for 3-weeks from order date to delivery, shipping times are out of our control. We generally will ship each order within one week of full order confirmation including measurement confirmation. Our regular shipping method usually delivers in two weeks, however in rare instances shipping can take up to four weeks.

Priority two-week shipping is available for an additional cost. Priority orders are shipped within 10 days of full order confirmation including measurements and should arrive in 14 days or less, but this is not guaranteed and is similarly impacted by delays in receipt of requested measurements, photos or other data points.

Rush shipping orders arrive in a target of 7-8 days. This delivery time is contingent on having received all requested information within 24 hour of when the order is placed.

All estimated shipping and delivery dates are for reference only. SARTORO does not guarantee or commit to the timeframe. Since the actual delivery of your order can be impacted by events beyond SARTORO'S control once it has been shipped, SARTORO cannot and will not be held liable for late deliveries.

If you need your garments for a special event or specific date, we encourage you to submit your regular shipping order at least 30 days in advance of your event or date. If you need your garment in 14-21 days, we recommend selecting express shipping. If you need your order in less than 14 days, contact our team for rush shipping options. 

Alterations:

The hallmark of a great suit is an exceptional fit. We want you to receive the best made-to-measure shopping experience possible, and we stand firmly behind the SARTORO Perfect Fit Promise. Should any of your garments need alterations, please see your options below.

To take advantage of our Perfect Fit Promise, you must submit an Alteration Request Form within 30 days of receiving your order. Alteration claims submitted after 30-days have passed will be denied.

All SARTORO made to measure garments are made to your unique measurements and customizations. We always strive for perfection, but due to a number of factors (most often inaccurate measurements) your garment/s may require adjustments that can be handled by completing alterations.

SARTORO offers alteration credit on all orders to put towards local tailoring. The alteration credit is paid either in cash back on the original form of payment, or via store credit, equivalent to double the amount of cash the credit is eligible for. The chart below lists the amounts covered based on the type of garment. The alteration credit per garment may not be combined with another alteration credit - this means you can’t apply the alteration credit from one garment towards another garment. Alteration credits can only be reimbursed on the original form of payment.