Shipping & Tracking
Standard delivery is three weeks from order date*
2-week & 1-week delivery options are available at checkout.
Standard delivery is three weeks from order date*. Priority two-week delivery and RUSH one-week delivery are also available at checkout.
*Depending on current order volumes and carrier volumes - orders with standard shipping occasionally may take slightly longer to arrive.
Important: if you need the suit for an event on a specific day, let us know in the order notes on the cart. We recommend ordering at as early as possible before any events to allow time for alterations. Our Fit Technology is very good, but adjustments may in some cases be required.
Free shipping on orders over $250.
NOTE - we review all Fit Profiles and may reach out to reconfirm certain measurements or request additional information. Delays in responding to these requests may delay your orders expected delivery date.
Track Your Order
Timeline (Standard Shipping)
1: Measure & Cut
Our team reviews all orders for measurement accuracy, and the fabric is hand cut for a true bespoke fit.
2: Craft & Review
Your garment is constructed, then passes through quality control process before being pressed & packaged.
3: Ship & Track
Standard orders are shipped within 14 days of order date. A tracking number is added 24-48hrs after.
International Duties and Taxes
If your order is shipping to a location outside of the United States, you are responsible for paying aall duties and taxes incurred, and for providing your country’s customs agency with any required paperwork they may require. SARTORO is unable to assist you with the process. We can, however, provide you with any receipts that may be required to help get your order through customs.
SARTORO is unable to provide you with the exact amount of duties owing as this amount can change at any time without notice. If you would like to know an estimate of duties owing, please reach out to your local government customs agency and they will be able to advise you on the duties and taxes you will be charged importing goods from Vietnam.
Order Tracking
We provide industry leading turnaround from order date to delivery. Orders ship 1-2 weeks after order date - your order status page will be updated with your tracking number shortly after shipping.
You'll be notified when a tracking number is available, and the number can be found on order confirmation page, the link to which can be found in the Order Confirmation email, or from the order history section of your customer account.
Please be patient and do not reach out about shipping status unless more than two weeks have passed since your order date (one week for priority). The fastest way to check on your order status is by viewing the order details from your account. You will be notified when the tracking number is added.
Shipping Costs
Standard (3 weeks): free on orders over $250. Flat rate $30 on orders below $250.
Priority Shipping (2 weeks): available at checkout, starting at $35. Total cost depends on the order and will be calculated at checkout.
RUSH Shipping (1 week): available at checkout, starting at $100. Requires that we receive all requested Fit information within one day of order.
