Our sizing tech is industry leading - if

there's an issue with your fit, you're covered.

Our sizing tech is industry leading - if there's an issue with your fit, you're covered.

Less than 1 in 10 first orders have issues, which are typically

due to unique fit preferences or incorrectly provided measurements.

Less than 1 in 10 orders have any issues, which are usually do to incorrect basic inputs provided (weight, jacket size, sleeve length).

Have your garments altered locally, on us.

Sartoro reimburses for alterations up to the limits found on the Alterations page.

Have your garments altered locally, we'll reimburse you for the cost.

Sartoro covers alterations up to the limits
found on the Alterations page.
STEP 1: Take The Garments To A Local Dry Cleaner
STEP 1: Take The Garments
To Your Local Dry Cleaner

  • Most dry cleaners offer alteration services, typically for half the price of dedicated tailor shops.
  • Before proceeding, confirm the cost and that the is confident the adjustments will solve the issues.
  • Request that the tailor notes the specific adjustments they make. You will need this information.

STEP 2: Submit An Itemized Receipt & The Details
STEP 2: Submit An Itemized Receipt & Alteration Details
  • Alteration reimbursement requests require an itemized receipt. We do not cover dry cleaning.
  • You'll also need the specific amounts each area adjusted so your fit profile can be updated.
  • Complete the form below and choose cash back or double the cash back amount in store credit.

Alteration requests must be submitted within 30 days of receipt of your order.

Not able to be altered? We'll remake it - free.

Sartoro will send you a new garment with the necessary fit adjustments, fast.

Not able to be altered?

We'll remake it - free.

Sartoro will send you a new garment
with the necessary fit adjustments.
STEP 1: Email Us Photos & The Details
STEP 1: Email Us Photos & A Description Of The Issues

  • Send pictures of you wearing the garment/s (jackets with the top button fastened). We'll need photos from the front, side, rear - and any others that highlight the fit issues. These photos are required.
  • Include specifics on how much you would like each area adjusted. For example: chest -1.0", sleeve +0.5", beltline -1.5", thigh +0.75", etc.
  • If you need the replacement garment urgently for an event, provide this information in your email. Send the email to team@sartoro.co.
STEP 2: Our Team Will Work With You To Finalize Adjustments
STEP 2: Our Team Will Contact You To Finalize Adjustments
  • Our team of experts will review the information and will contact you to finalize all of the necessary adjustments within two business days.

STEP 3: Replacement Garments Will Be Ordered & Shipped
STEP 3: Replacement Garments Will Be Ordered & Shipped
  • We'll create a remake order so you can track shipping.
  • Replacements follow the same timeline as normal orders. They will be delivered within three weeks of order date. If you need the garments sooner, priority two-week service and rush one-week service is available.

Remake requests must be submitted within 15 days of receipt of your order.

Standout service. Unwavering quality.

While fit issues are rare (less than 1 in 10), we'll always get it resolved.

See for yourself what our customers have to say.

While fit issues are rare (less than 1 in 10), we'll always get it resolved. See for yourself what our customers have to say.