Our Fit
Promise
You'll get a fit you love
or we'll make it right.

We believe that in order to have the best possible
experience, our customers should be 100% satisfied.
We believe that in order to have the best possible experience, our customers should be 100% satisfied.
While our tailors are among the best at their craft, a small percentage (< 5%) of first orders may require alterations. If that happens, you're covered.

Alteration Reimbursements & Covered Remakes
For your first order of each garment type, our free remake guarantee has you covered. First, we provide an alteration credit to have adjustments made by a local tailor. If alterations can't solve the issue, we'll remake the garment free, provided:
(1) you used the Digital Tailor to create your custom size
or
(2) we did not follow the measurements you provided.
TIP: unless you feel strongly about self measuring, use the Digital Tailor. We've found that it's far more accurate than most customer self measurements we receive.
For your first order of each garment type, we provide an alteration credit - valid for 50 days from order date. Follow the steps below to have your garments altered and request a reimbursement.
*If alterations won't solve the issue, we'll remake the garment free, provided:
(1) you used the Digital Tailor to create your size
or
(2) we did not follow the self measurements you provided
Alterations Process
How To Request
An Alteration Credit
1: Have Alterations Made Locally
- Have the tailor note the specific adjustments
- Request an itemized copy of the receipt
2: Submit Alteration Credit Request
- Select reimbursement (cash or 2x store credit)